Return, Refund, & Cancellation Policy

We guarantee the quality of our cakes. You must inspect the order and notify us promptly in writing or by phoning for any dissatisfaction with your order. We will promptly and fully refund the amount that do not meet with your reasonable satisfaction or arrange for the delivery of replacement.

We ensure that all our cakes are delivered fresh, prepared with quality raw materials and in good shape when it reaches your premises. Should the cake be smudged or crushed during delivery, we will be happy to give you a refund.

Your order can be cancelled as long as you give us sufficient notice of at least 4 hours prior to the delivery time.

Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

Please call our customer service on 9360650349 or email us at heavenly.bnc@gmail.com if you wish to cancel or return your order.